Order resolution
Returns & order issues
Wrong item, damaged product, failed delivery or a payment that did not settle — record it once and the Support Desk takes it from there.
What to include
- Customer-facing `#OSB-...` code
- Phone used at checkout
- Product/service and store
- Photos or evidence retained for the support call
- Payment mode and exact issue
What happens next
- A Support Desk case is created against your original order.
- The team assigns an owner, logs calls and follows up.
- Refunds go back to the source account in 1–3 working days once approved.
- Final eligibility follows original platform records — this page promises no outcome in advance.
Open a return / refund case
Submissions create a real Support Desk case. The team can assign, call, log notes, follow up and resolve it.