Support
Help centre
Find the right path for orders, payments, products, accounts and safety — most issues resolve in one support case.
Orders & delivery
Track an order
Use the exact order code and phone, or open a support case below.
Payments & refunds
Refund help
Report failed, duplicate or unresolved payment issues with mode and amount.
Safety
Safety guidance
Urgent safety submissions enter the Support Desk as urgent cases.
How ordering works
- Browse departments or search stores near you in the app.
- Add items from neighbourhood shops into one cart and check out once.
- Follow packing, pickup and delivery live with your order code.
Response times
- Order issues — same day, usually within hours.
- Payments and refunds — 1–3 working days with the payment partner.
- Safety reports — treated as urgent, always.
Tell us what happened
Submissions create a real Support Desk case. The team can assign, call, log notes, follow up and resolve it.