Order help
Track your order
Check a real original-backend order with its customer-facing code and checkout phone — no login needed.
Track an original order
Use the `#OSB-...` code and the same phone used at checkout.
Where is my code?
Your order code looks like #OSB-… and is shown in the app right after checkout and in your order history.
Which phone?
Use the exact phone number entered at checkout — order lookup matches the code plus the last digits of that phone.
Status meanings
New → accepted → preparing → ready → on the way → delivered. If an order is cancelled, the reason is recorded against it.
Need help with this order?
Submissions create a real Support Desk case. The team can assign, call, log notes, follow up and resolve it.