Safety first
Rider and delivery safety
Safe handover is a shared job between you, the rider and the store. Report anything that feels wrong — urgent reports jump the queue.
During delivery
Do not share OTPs before the correct handover. Use the in-app order record and verified call channel.
Urgent incident
Move to a safe place and contact local emergency services where required. Then record the incident below for follow-up.
Evidence
Keep the order code, time, location and any authorised photo/video evidence for the support team.
Safe-delivery checklist
- Match the rider name and order code in the app before accepting.
- Prefer prepaid or UPI over large cash handovers.
- Check the seal on food, medicines and baby products.
- Rate the delivery — low ratings trigger a quality review.
For riders
- Follow the in-app route and keep your location sharing on.
- Never ask customers for OTPs, passwords or payments outside the app.
- Report unsafe addresses or harassment immediately.
Report a safety concern
Submissions create a real Support Desk case. The team can assign, call, log notes, follow up and resolve it.